Support & Operations • Fintech

Igor Burmakin

Support & Operations Lead focused on operational discipline, stakeholder alignment, and reliability. Strong background in corporate development: vendor evaluation, commercial negotiations, and post-deal integration.

Location Sofia, Bulgaria

Work authorization EU work permit

English B2+

burmakin.igor@gmail.com +359 88 796 4338 LinkedIn

Download CV (PDF)

Key achievements

Executed and optimized 50+ commercial agreements, achieving ~€20K annual OPEX reduction.
Led operational due diligence and integration of new vendor and distribution partnerships across regions.
Improved client satisfaction by ~15% through transparent communication and incident-management redesign.
Built and managed teams up to 12 people, delivering 100% SLA compliance with scalable workflows.

Focus areas

Operations Management Corporate Development Vendor Partnerships Post-deal Integration Incident Management SLA / KPI Governance Process Optimization

Summary

Corporate Development and Operations Manager with 10+ years of experience in business analysis, process optimization, and cross-functional execution. Proven track record in evaluating and implementing strategic partnerships, leading commercial negotiations, and driving post-deal integration in fast-paced international environments. Strong analytical mindset, operational discipline, and stakeholder management across fintech and e-commerce.

Core skills

Operations / Corporate Development

Corporate development & integration support
Vendor evaluation, commercial negotiations, contract optimization
Financial & operational analysis
Business process optimization
Stakeholder management in international environments

Support / Reliability

Incident management, reporting, customer communications
SLA/KPI governance and service quality management
Monitoring & observability (Zabbix, OpenSearch/ELK, Grafana)
Linux/Bash, SQL, REST APIs
Agile/Scrum collaboration

Tech stack

Jira Confluence Slack admin Miro Zabbix OpenSearch / ELK Grafana Linux Bash Ansible Nomad SQL REST APIs Postman AWS basics VPN/IPSec basics

Experience

Support Team Lead

Devexperts • Sofia, Bulgaria

Mar 2022 — Aug 2025

Fintech company building high-reliability trading platforms.

Coordinated Support, Dev and SRE teams in multi-timezone delivery.
Standardized incident communication and reporting to reduce customer impact and ambiguity.
Built scalable workflows and governance around SLA/KPI tracking.
Supported vendor/service evaluation through operational impact and service-quality analysis.

Project Manager / Founder

34aista.ru • Volgograd, Russia

Mar 2010 — Mar 2022

E-commerce business with multi-channel distribution and end-to-end operations.

Built and led operations: purchasing, logistics, customer service, and performance reporting.
Negotiated and optimized supplier terms and commercial agreements.
Managed a team up to 12 people; maintained operational stability through multiple crisis periods.

Regional B2B Sales & Business Development

Perytone Industrial / Geoby / Novo Baby

Jul 2010 — May 2013

Regional business development and B2B sales responsibilities.

Education & languages

Education

Master’s in Automation and Process Control — Volgograd State Technical University (2000–2006).

Languages

Russian — Native
English — B2+
Bulgarian — Basic

Interests

Amateur basketball club founder & city champions.
Graduate of a psychology school.

Contacts

Direct

Emailburmakin.igor@gmail.com
Phone+359 88 796 4338
LinkedInigor-burmakin
LocationSofia, Bulgaria

Hiring fit

Operations Manager / Support Operations / Customer Operations
Vendor / Partnership Operations
Technical Support Leadership in fintech / trading platforms